Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
Items must be returned within 45 days of date received.
Print and complete our Return form. Returns lacking a Return form will not be accepted by our return department and will be returned to the customer.
Original shipping and handling charges are non-refundable. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
Make sure the product is new and shows no wear put it in its original packaging, with identifying tags (e.g. boot box) and place it in a shipping box or bag. Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
You may wrap the original boot box in brown paper, (i.e. paper grocery bag) you will avoid damaging the box. There will be a restocking fee if the box is damaged with tape, writing and or shipping labels.
From the time your item has been received in our warehouse, please allow 7 business days for your return to be processed. You will receive an email confirmation.
We can only refund for original form of payment with original sales receipt. Cash will be refunded with a check. We apologize for any inconvenience. Returns received without a receipt will be returned to the customer.
If you purchased online and want to return it in a store, you may do so for a refund, an exchange or store-credit.